Getting Started

What is Disney Campaign Manager?

Disney Campaign Manager is Disney’s simple solution for streaming TV ad buying that gives you the ability to launch, measure, and optimize Hulu and Disney+ campaigns all in one platform. With Disney Campaign Manager, you can:

• Set flexible budgets with a low minimum spend of $500 per campaign.
• Reach Disney audiences by demo, location, interests, show genres, and more.
• Easily track your up-to-date campaign status, budget and impressions right on your dashboard.
• Maintain control of your campaigns from start to finish, with the options to stop, pause, or cancel them at any time.

Disney Campaign Manager is a flexible and easy-to-use solution that allows brands and agencies of all sizes to stream ads next to TV’s biggest shows.

What does it cost to advertise on Disney+ and Hulu with Disney Campaign Manager?

Signing up for Disney Campaign Manager is free, and you can advertise on Disney+ or Hulu for as little as $500 per campaign. No hidden fees and no subscription, setup, or installation fees. Billing starts after your Ad starts running.

How can I create an advertiser account?

Creating an advertiser account in Disney Campaign Manager is easy. Simply sign up by providing your name and some basic information about your business. Once we verify your business, you will receive an invitation via email that will guide you through setting up your advertiser account. For most advertisers, the verification process will take 24-48 hours. (If you do not see an email from us, please check your spam or junk folder.) From there, you can enter the Disney Campaign Manager platform and start building your campaign.

If we cannot verify your business, you will receive an email detailing instructions for verifying via a different method.

Please contact [email protected] if you need assistance.

What should I do if I’m having trouble logging in?

Can’t log in to your account? Here are a few quick fixes that should get you up and running in no time.

If you can’t find your activation email, check your spam and promotions folders. You can also click the “Resend” button on the login page to have a new invitation sent to your email. 

If you see a 403 error after clicking on an activation link, try the following workarounds:

• Use an incognito window
• Use a different browser
• Clear your browser cache and cookies
• Remove ad blockers (if enabled)

If you’re still having trouble, reach out to our team at [email protected] and we’ll be happy to help.

How do I log in?

Follow these steps to complete the one-time registration process of the mobile phone number you will use going forward to receive an access code that you will enter when logging in:

1. Log in as you normally do with your email address and password. For new users, you will click the link in the invite email then enter and confirm your password.
2. You will be prompted to register your mobile phone number. This is a one-time registration process. Enter your mobile phone number when prompted and click the “Send Code” button. This number will be used going forward to receive an access code via text message. After registering your mobile phone number, you will receive a text message on this device containing your access code.
3. Once you have your access code, enter the code from the text message and click the “Authenticate” button.
4. Going forward, you will enter your email address, password, and a new access code received on the mobile device that you registered then click the “Authenticate” button to log in.

You can continue to receive and enter an access code as an extra layer of security.

If you prefer not to enter the access code each time you log in, you can opt out by selecting the “Remember this device” option shown after entering the access code then click the “Authenticate” button. This will allow you to log in using only your email address and password going forward.

How do I log in with just my email address and password?

To opt out of receiving and entering an access code each time you log in, follow these steps:

1. Log in as you normally do with your email address and password. For new users, you will click the link in the invite email then enter and confirm your password.
2. If you have not yet registered your mobile phone number, You will be prompted to register your mobile phone number. This is a one-time registration process. Enter your mobile phone number when prompted and click the “Send Code” button. After registering your mobile phone number, you will receive a text message on this device containing your access code.
3. Once you have your access code, enter the code from the text message.
4. You will see the “Remember this device” option. Select the option then click the “Authenticate” button. This will allow you to log in using only your email and password going forward.

I set the “Remember this device” option but want to use both password and access code. How do I change it?

We will need to reset this for you so you can receive text notifications with your access code and enter it to log in. Please reach out to us at [email protected].

When I set the “Remember this device” option, I am still prompted for both password and access code. Why is that?

This added measure of security is enabled on each device you use to log into the platform.

When you use a different device, you will need to opt out on this device to login in using only your password going forward.

To opt out of receiving and entering an access code on this device, follow these steps:

1. Log in with your email address, password, and a new access code from the text message on the mobile device that you registered.
2. You will see the “Remember this device” option. Select the option then click the “Authenticate” button to opt out of receiving and entering an access code to log in on this device.
3. For subsequent logins on this device, you will be prompted for just your email address and password.

How do I change the phone number used to receive text messages with my access code?

We will need to reset this for you so you can register your new mobile phone number. Please reach out to us at [email protected].